RETURN & REFUND POLICY

We’ll make it right for defects: misprint, damage, or manufacturing error → reprint or refund when reported within 14 days of delivery.
Lost in transit: report within 14 days of the estimated delivery date → we’ll investigate and replace or refund eligible orders.
Change of mind / wrong size: not eligible (made-to-order). Please check our Size Guide

At JJ KASUALS, we want you to be completely satisfied with your purchase. However, we understand that there may be times when you need to return or exchange an item. Please review our return and refund policy below.

1) What’s covered
If your item arrives misprinted, damaged, or defective, we’ll reprint or refund at no cost to you once we verify the issue. Clear photos are required so our team can confirm the problem. Report within 14 days of delivery.
Lost in transit: If tracking stalls or the package never arrives, please contact us within 14 days of the estimated delivery date so we can initiate an investigation and resolve the issue (replacement or refund, as confirmed by the carrier/provider).
2) What’s not covered

Buyer’s remorse / wrong size / changed mind (our items are produced on demand). Use the Size Guide and confirm measurements before purchase.
Issues reported after the claim window (30 days).
Damage from customer use, washing, or care not following label instructions.

3) How to start a claim (takes 2–3 minutes)

Email us with your order number within 14 days: describe the issue.
Attach photos: full item, close-ups of the defect/print, and the packing slip if available.
Choose a resolution: reprint (default) or refund.
We’ll confirm receipt and update you on the next steps.

4) “Delivered” but not received
If tracking says Delivered but you can’t locate the package, please check with household members/neighbors, look in safe-drop areas, and contact the carrier. If it still can’t be found, we’ll help with next steps (including a carrier claim where applicable). Replacement/refund depends on carrier confirmation.
5) Wrong / undeliverable address
If you notice an address error, contact us immediately. We can often update addresses before shipment; once shipped, carriers typically can’t reroute. Packages returned to sender for address issues can be reshipped to a corrected address; reshipping costs apply.
6) Where returns go
Because items are produced to order, returns (when required) are processed through our partner's fulfillment network. If a return is necessary, we’ll provide instructions; in some cases, a custom return address may be used and we’ll handle it directly.
7) Timing & holidays
During peak seasons (e.g., holidays), investigations and resolutions may take slightly longer due to carrier volume and facility load. We’ll keep you updated with the most current timing.
8) How refunds are issued
Approved refunds are issued back to the original payment method. Once processed, please allow your bank/card issuer’s standard timeframe for funds to appear.